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Contact

Description and scope of data processing

Communication via contact form

Our website contains a contact form that can be used for electronic contact. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. Mandatory fields are:

  • Email address
  • First and last name
  • Address/Country
  • Company
  • Message content
     

Optionally can be entered:

  • Phone number
  • Fax number
  • Subject
     
Communication by e-mail

Alternatively, it is possible to contact us via the email address provided. In this case, the personal data of the user transmitted with the email will be stored.

  • Email address
  • Message content
  • Signature with
    • First and last name
    • Address
    • Phone number
    • Company
  • Appendix if required (document attached)
     

At the time of sending or receiving the message, the following data is also stored in a log file:

  • Date and time the mail was sent
  • Data volume transferred
  • User's email system
  • Encryption strength of the transport
  • SPAM filter analysis (if necessary, also of the sending system)
  • Message ID of the sending system
  • Reply email address
     

Please note:
Communication by email may be subject to security loopholes despite transport encryption. For example, emails may be stopped and viewed by unauthorised persons during online transmission. If we receive an email from you, we assume that we are entitled to answer you by email. Otherwise we must explicitly refer you to another means of communication.

Contact by phone

On our website there is a phone number that can be used to contact us by phone. Depending on the nature of the request, exchanged information will be added to our customer database.

  • First and last name interlocutor
  • Company
  • Email address
  • Phone number
  • Inquiry content
  • Time of the conversation
  • if necessary still further information
     

In all forms of contact, the data is not passed on to third parties. Your data will be used exclusively for the processing of your request.

Legal Basis for data processing

The legal basis for processing of data transmitted by sending an e-mail is Art. 6 (1)(f) GDPR. If the purpose of the contact is to conclude a contract with the data subject, Art. 6 (1)(b) GDPR is the legal basis for the processing.

Purpose of data processing

We process the personal data transmitted solely in order to process your enquiry. This also constitutes the required legitimate interest in the processing of the data. The other personal data processed during submission (contact form/email) are used to prevent misuse and to ensure the security of our IT systems.

Duration of storage

The data entered in the e-mail will be deleted depending on the purpose, as soon as the purpose for the processing is fulfilled, i.e. if the respective conversation with the user is finished and there are no legal considerations (retention periods, traceability) which prevent this. The other personal data processed during submission will be deleted after a period of seven days at the latest, unless they need to be stored longer for verification purposes.

Right to object and right to rectification

The user has the possibility of withdrawing his or her consent to the processing and storage of his or her personal data at any time. Personal data stored when contacting us will be deleted, if no legal consideration (retention periods, traceability) prevents this. In case of deletion, the conversation cannot be continued.